退款政策
Return and Refund Policy
Thank you for shopping with Wonder Buds.
We take great care in preparing and packing every order. As our books and products are produced in limited quantities, all sales are final once an order has been placed, except where a cancellation, return, refund, replacement or other remedy is required by law.
This policy does not affect your statutory rights.
Change of Mind
We do not offer refunds, returns or exchanges for change of mind, accidental purchases, duplicate orders, or if you no longer want the item.
This applies unless a cancellation, return or refund is required by applicable consumer law.
UK and EU Customers
For customers in the United Kingdom and European Union, statutory cancellation rights may apply to online purchases.
If you wish to cancel an eligible order, please contact us within 14 days of receiving your order. After notifying us, the item must be returned to us in its original, unused and resellable condition.
Return postage is the customer’s responsibility unless the item is faulty, damaged, incorrect, not as described, or unless otherwise required by law.
Where a statutory cancellation right applies, we will refund the product price and the standard delivery cost, where required by law. Any upgraded or express shipping fees may not be fully refundable.
We may refuse a return or reduce the refund amount if the item has been used, damaged after delivery, or returned in an unsuitable condition.
Hong Kong and Other International Customers
For customers in Hong Kong and other countries or regions outside the United Kingdom and European Union, we do not accept returns or refunds for change of mind, accidental purchases, duplicate orders, or if you no longer want the item, unless required by applicable consumer law.
If your item is faulty, damaged, incorrect, or not as described, please contact us so we can review the issue and provide a suitable remedy where required.
Return shipping costs are the customer’s responsibility unless the return is due to our error or a confirmed product issue.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery with:
- your order number
- a clear photo of the item
- a clear photo of the packaging
- a brief description of the issue
If the issue is confirmed, we may offer a replacement, exchange, refund, or another suitable solution, depending on the circumstances and your legal rights.
Pre-Orders
Pre-order items are purchased before they are ready to dispatch. Estimated dispatch dates are shown on the product page and may be subject to change.
Pre-orders cannot be cancelled or refunded simply because you have changed your mind, except where cancellation rights or consumer laws apply.
If there is a significant delay to your order, we will contact you with an update.
Digital Products
Digital products, downloadable files and activity sheets are non-refundable once accessed, downloaded or delivered, unless required by law.
Shipping Fees
Original shipping fees are non-refundable unless the item is faulty, damaged, incorrect, not as described, or where a refund is required by law.
Return shipping costs are the customer’s responsibility unless the return is due to our error or a confirmed product issue.
International Duties, Taxes and Customs Fees
For international orders, duties, taxes, VAT, customs fees and handling charges are not included in the product price or shipping fee unless clearly stated at checkout.
These charges are the responsibility of the customer and are not refundable by Wonder Buds.
If a parcel is refused, unclaimed, or returned to us because customs charges were not paid, any refund will be considered only after the parcel has been returned to us. Original shipping fees, return costs and any non-recoverable charges may be deducted from the refund where permitted by law.
Lost or Delayed Parcels
Delivery times are estimates only and may vary due to postal delays, customs checks, public holidays or other circumstances outside our control.
If your parcel appears to be lost or significantly delayed, please contact us and we will help investigate with the postal service where possible.
Contact Us
For any return, refund or order issue, please contact us at:
info@wonder-buds.com
Please include your order number so we can help you as quickly as possible.